Suffolk Team

Homecare in Suffolk

We are one of Suffolk’s trusted provider of high-quality homecare services. We specialise in personalised care that empowers individuals to live safely, comfortably, and independently in their own homes.

Whether you're seeking support for an elderly loved one, assistance with daily living, or specialist care for complex needs, our dedicated team is here to help. We proudly serve communities across Suffolk—including Newmarket, Bury St Edmunds, and surrounding areas—with professionalism, empathy, and respect.

Learn more

Our dedicated team

FAQs

Got a question? We’re here to help.

What are your business hours?

We are open Monday to Friday between 9AM to 5PM. we operate on an on-call basis during out of office hours, weekends and bank holidays.
Do you offer temporary or holiday cover?

YES. Please contact us to discuss your needs.
Do you provide Live-In outside of your coverage area?

Yes, We provide our live-in services outside of our catchment areas. Please contact us to discuss your needs.
Do you provide cleaning services?

We provide light cleaning duties. Please contact us to discuss your needs.
Modern Slavery Statement

A) ORGANISATION

This statement applies to Reliance Care Services Limited (referred to in this statement as ‘the Organisation’). The information included in the statement refers to the financial year 2024/2025].

B) ORGANISATIONAL STRUCTURE

The Organisation is controlled by a Board of Directors.

The labour supplied by the Organisation in pursuance of its operation is carried out in the United Kingdom.

DEFINITIONS

The Organisation considers that modern slavery encompasses:
• Human trafficking;
• Forced work, through mental or physical threat;
• Being owned or controlled by an employer through mental or physical abuse or the threat of abuse;
• Being dehumanised, treated as a commodity or being bought or sold as property;
• Being physically constrained or having restrictions placed on freedom of movement.

C) COMMITMENT
The Organisation acknowledges its responsibilities in relation to tackling modern slavery and commits to complying with the provisions of the Modern Slavery Act 2015. The Organisation understands that this requires an ongoing review of both its internal practices in relation to its labour force and, additionally, its supply chains.

The Organisation does not enter into business with any other organisation, in the United Kingdom or abroad, which knowingly supports or is found to involve itself in slavery, servitude and forced or compulsory labour.

No labour provided to the Organisation in the pursuance of the provision of its own services is obtained by means of slavery or human trafficking. The Organisation strictly adheres to the minimum standards required in relation to its responsibilities under relevant employment legislation in the United Kingdom.

D) POTENTIAL EXPOSURE
The Organisation considers its main exposure to the risk of slavery and human trafficking to exist in the provision of labour in a country where protection against breaches of human rights may be limited. In general, the Organisation considers its exposure to slavery/human trafficking to be relatively limited. Nonetheless, it has taken steps to ensure that such practices do not take place in its business nor the business of any organisation that supplies services to it.

E) STEPS
The Organisation carries out due diligence processes in relation to ensuring slavery and/or human trafficking does not take place in its organisation, including conducting a review of the controls of its suppliers.

The Organisation has not, to its knowledge, conducted any business with another organisation which has been found to have involved itself with modern slavery.

In accordance with section 54(4) of the Modern Slavery Act 2015, the Organisation has taken the necessary steps to ensure that modern slavery is not taking place:

F) KEY PERFORMANCE INDICATORS

The Organisation has set key performance indicators to measure its effectiveness in ensuring modern slavery is not taking place in the Organisation.

G) POLICIES

The Organisation has the following policies which further define its stance on modern slavery;

• Modern Slavery Policy
• Social Values Policy
• Human Rights and Deprivation of Liberty in Domiciliary Care (England) Policy
• Equal Opportunities Policy

H) TRAINING
The Organisation provides the following training to staff to effectively implement its stance on modern slavery:
• Induction Training and the introduction of the Modern Slavery Policy

This statement is made in pursuance of Section 54(1) of the Modern Slavery Act 2015 and will be reviewed for each financial year.

Signed: Edgar Allan De Vera
Director and Head of Operations

Useful links

Reliance Care Services Recommended on homecare.co.uk

We also provide our high quality services

on areas where you are...

Suffolk

Suite 27, Newmarket Business Center, Exning Road, Newmarket CB8 0AT

Peterborough

Suite 10 Unit 4, Blenheim Court, Peppercorn Close, Peterborough PE1 2DU

Cambridge - Main Office

Address: FEN House, Fen Road, Cambridge CB4 1UN

Tel:

01223 660675

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Homecare in Suffolk

Our dedicated team

Manette - Registred Manager

Ernesto - Lead Coordinator

Freda - Care Planning Coordinator

Alvin - Scheduling Coordinator

FAQs

What are your business hours?

Do you offer temporary or holiday cover?

Do you provide Live-In outside of your coverage area?

Do you provide cleaning services?

Modern Slavery Statement

Useful links

We also provide our high quality services

on areas where you are...

Suffolk

Suite 27, Newmarket Business Center, Exning Road, Newmarket CB8 0AT

Peterborough

Suite 10 Unit 4, Blenheim Court, Peppercorn Close, Peterborough PE1 2DU

Cambridge - Main Office

Address: FEN House, Fen Road, Cambridge CB4 1UN

Homecare in Suffolk

Our dedicated team

Manette - Registred Manager

Ernesto - Lead Coordinator

Freda - Care Planning Coordinator

Alvin - Scheduling Coordinator

FAQs

What are your business hours?

Do you offer temporary or holiday cover?

Do you provide Live-In outside of your coverage area?

Do you provide cleaning services?

Modern Slavery Statement

Useful links﻿

We also provide our high quality services

on areas where you are...

Suffolk

Suite 27, Newmarket Business Center, Exning Road, Newmarket CB8 0AT

Peterborough

Suite 10 Unit 4, Blenheim Court, Peppercorn Close, Peterborough PE1 2DU

Cambridge - Main Office

Address: FEN House, Fen Road, Cambridge CB4 1UN

Useful links